Return and Refund Policy
Return Eligibility
You may request a return within 30 days of delivery (or pickup), unless stated otherwise. To be eligible for a return:
the item must be returned in the same condition received (no new physical damage);
all accessories, manuals, inserts, and original packaging must be included;
proof of purchase is required; and
for devices: the device must be returned without activation locks (e.g., iCloud/Find My, Google FRP) and logged out of all accounts.
Opened Items / Used Items
Opened Items / Used Items
Opened but unused: May be eligible if all contents are complete and the item passes inspection.
Used items: If an item shows signs of use, missing parts, or requires additional testing/cleaning, we may refuse the return or apply a restocking fee of up to [X]% based on condition and completeness.
Defective Items / Dead-On-Arrival (DOA)
If your item is defective on arrival or fails within [X] days of delivery, contact us as soon as possible at [ / ] with your order number and a description of the issue (photos/video may be requested). We will, at our option:
repair the item,
replace it (subject to availability), or
provide a refund consistent with this policy.
Wrong Item Shipped / Shipping Damage
Wrong Item Shipped / Shipping Damage
Return Shipping Costs
Return Shipping Costs
If the return is due to our error (wrong item shipped, shipping damage, or confirmed defect/DOA), we will provide a prepaid return label or reimburse reasonable return shipping costs.
For change-of-mind returns or compatibility issues, the customer is responsible for return shipping costs and assumes the risk of loss during return shipment. We strongly recommend tracked and insured shipping.
Refund Method & Timeline
Refurbished Product Notes
Refurbished Product Notes
Warranty
Warranty
Chargebacks & Payment Disputes
Chargebacks & Payment Disputes
If you have an issue with an order, please contact us at [ / ] before initiating a chargeback so we can attempt to resolve it quickly. We may provide order records, delivery confirmation, serial/IMEI records, and support communications to the payment provider to respond to chargebacks. Initiating a chargeback while a return/warranty request is in progress may delay resolution.
How to Start a Return (RMA)
How to Start a Return (RMA)
To start a return, email [] with:
your order number,
the item(s) you want to return,
the reason for the return, and
photos/video if relevant.
If approved, we will send return instructions and (where applicable) a Return Authorization (RMA).
